Our product is made by hand in beautiful Berkeley, California.
Frequently Asked Questions
Most orders placed M-F before 3:30 PM PST ship the same day or the next business day via USPS First Class or Priority Mail. When your order ships, you will receive an email confirmation. Please check your spam folder if you did not receive the email.
We believe in the quality and integrity of our product and we know that you will love it. We want to let you make up your own mind without pressure and giving the first order away for free is great way to start our relationship.
The membership allows you to never have to worry about running out of Butter again. We make sure that your skin is always hydrated because we know that skincare is such an important part of your health and happiness.
Absolutely! Just log in to your account and cancel or skip a month of your membership at any time. If you're trying to cancel during your first month, please use the Help button in the button corner of our website and we'll assist you.
Of course. Your user profile allows you to change your flavor at any time, skip any month you want, or send your box to a friend.
Yes, Ellovi memberships are perfect to give as a gift! Simply create a membership and have it shipped to the person you want to gift it to.
100%! All our reviews are certified and verified. We have no influence on how our reviews turn out besides making an amazing product and keeping our promise of stellar customer service.
Please allow 1-2 business days for tracking information to update. Tracking information can be a little delayed, but we promise your package is en-route!
First you may want to check your mailbox, especially for Lip Butters. On occasion USPS tracking information can be incorrect. Your package will most likely be delivered within a few days, but it's best to check with your USPS postal carrier. It's possible your package was brought to a neighbor by mistake. If you can’t find your package within 3 business days of it saying “delivered” please reach out to us and we will help resolve the issue.
We're honored! Please contact us using the help icon in the bottom corner.
We’re so thrilled that you love the mission of Ellovi. You can support us by telling all your friends about us and use the hashtag #ellovi to post pictures of you using our products on social media. Thank you! :-)
There is a limit of 1 free trial per household. Orders of more than 1 free jar per household will be cancelled or billed at full price. It costs us a lot to offer free trials of Ellovi. We're a small but fast growing company passionate about natural skincare, and we know from experience, once people try Ellovi, they get hooked because it really works. Please don't abuse the system and ruin it for everyone else. Thank you!